Software Engineer 2 @ Juniper Networks

Job Description

• Technical Support:
  • Utilize your 2+ years of experience in a technical support role within a wireless networking or wireless security company (or equivalent education).
  • Troubleshoot and configure wireless access points.
  • Understand and work with Wi-Fi 802.11 networks.
  • Triage and resolve customer support escalations from multiple inbound channels.
  • Meet or exceed customer expectations regarding response quality and timeliness.
• Network Management:
  • Build and maintain layer 2/3 network testbeds.
  • Reproduce customer issues and understand product features.
  • File tickets for identified bugs.
  • Analyze logs to pinpoint root causes.
  • Collaborate with developers to drive solutions.
• Communication and Collaboration:
  • Participate in relevant meetings and discussions.
  • Provide status reports on ongoing tasks.
  • Ask insightful questions to improve processes and customer experience.

• Networking Knowledge:
  • Familiarity with Layer 2 and Layer 3 networking concepts.
  • Understanding of 802.11 Wi-Fi standards.
  • Juniper Router & Switch Certifications (a plus).
• Educational Background:
• bachelors or masters degree in Computer Science, Information Technology, Electronics, Electrical Engineering, or related fields.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Networking Wireless networking Transition Customer support Software Engineer 2 WiFi Information technology Technical support