Daily support, administration, and maintenance of the ServiceNow platform
Lead ServiceNow system upgrade planning & execution
Manage configuration changes & ensure consistency across environments
Establish & maintain ServiceNow configuration standards & best practices
Schedule & verify instance clones
Support update set creation and migration
Manage instance security, access, and ACLs
Perform error identification / remediation across all instances, including working with end users to resolve issues
Implement and integrate modules
Contribute to ServiceNow releases
Create and maintain documentation for applications & modules
Coordinate integrations with other applications
Maintain expert knowledge on the ServiceNow platform
Effectively manage and prioritize implementation tasks
Mentor other team members
REQUIRED EXPERIENCE:
ServiceNow Certified System Administrator
MINIMUM 3 years of proven administrative experience on the ServiceNow platform as the PRIMARY job function.
Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Service Catalog, Service Portal)
Understanding of foundation level ITIL version 3 or 4 (certification preferred)
Experience with Agile software development methodologies
Advanced level knowledge of update sets, code promotion, system clones, data preservers and excluded tables
Experience managing instances & support tickets through HI Service Portal
Experience with Active Directory and Single Sign-On (SSO)
Experience in usage of jQuery, Bootstrap and AngularJS frameworks
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full time