Lead-Software Development
- Sutherland Global
- 6 - 8 years
- Hyderabad
- 6 months ago
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Job Description
Sutherland is seeking an attentive and analytical person to join us as a Python Developer to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities :
- Keep management updated: Relay vital information in the form of timely and accurate reports
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
- Define Sutherland s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
- Take the lead: Monitor calls/chats/e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program
To succeed in this position, you must:
- Qualifications & Experience:
- Bachelors or Masters degree in Computer Science, Engineering, or a related field.
- Extensive experience in AI so
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full timeContact Details:
Company: Sutherland GlobalLocation(s): Hyderabad+ View Contact
Keyskills: RCA Software design RDBMS Analytical Machine learning Healthcare Data structures Service quality Python
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