Customer Success Manager
- Azilen
- 7 - 12 years
- Ahmedabad
- 2 months ago
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Job Description
Job Purpose:
We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.
Who you are:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet targets.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
What will excite us:
- Proven work experience as an Account Manager, Key Account Manager, Pre-sales manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Bachelor Degree in Engineering is preferred.
What will excite you:
Leveraging the relationship with the most proficient Industry Leaders.
Passion to grow and scale business.
Work Location:
Ahmedabad (Work from Office)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: AzilenLocation(s): Ahmedabad
Keyskills: Key Client Management Key Account Management Account Management Strategic Account Management Client Retention
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Azilen Technologies Pvt Ltd About Azilen! We are Azilen Technologies Pvt. Ltd. We aspire to be the best software solutions provider through our Culture, our drive and the expertise of each of our employee, thereby uniquely positioning ourselves in providing the best-in-class services for our cu...
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