Customer Excellence Services Professional
- Amazon
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Hyderabad, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession. Strategic LeadershipPartner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements.
Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals Operational Excellence
Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA)
Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives.
Analyze key process indicators to identify optimization opportunities.
Conduct Gemba Walks to generate improvement ideas.
Conduct prioritization sessions with stakeholders to align projects and priorities. Project Management
Guide projects to successful completion through the DMAIC methodology leading or mentorship.
Track and deliver measurable business benefits
Develop and execute site-wide communication strategies Development & Culture
Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies
Foster continuous improvement culture through coaching Problem Solving
Resolve systemic process barriers
Design solutions for complex operational challenges
Prioritize projects based on business impact A day in the life
- Mentor Lean / six sigma Belt project and small improvement projects.
- Lead impactful belt projects.
- Deliver Lean / Six Sigma trainings.
- Identify new process improvement opportunities.
- Conduct Gemba Walks to identify process pain points and potential new projects.
- Connects with leaders to align priorities and to identify process improvement needs About the team
FGBS ACES, established in 2011, is comprised of 59 process improvement experts (Black Belts, Master Black Belts, Lean experts and data specialists) whose core competencies include: Value stream mapping, Root Cause Analysis, Data Analysis, Process Design, light automations and Change Management. This global team spans nine countries and is structured along FinOps verticals (i.e., Accounts Payable, Accounts Receivables, and Payroll) and business channels (i.e., AWS, Advertising, Stores, Healthcare etc.). FGBS ACES provides support across all of FGBS and various Amazon businesses, with the exception of Fulfillment Operations, HR, and Customer Service. Our team is actively engaged in projects across a wide range of areas, including Advertising, AWS, Stores, Tax, Transportation, and Treasury. In the past, we have also worked in Devices, Studios, Video, and Fresh. - 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Six Sigma Black Belt Certification - 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Job Classification
Industry: InternetFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Transition ManagerEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Data analysis Payroll Change management Operational excellence Kaizen Project management Process improvement Business analytics Healthcare Customer service
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