Senior ServiceNow Developer
- Ensono
- 8 - 13 years
- Chennai
- 1 year ago
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Job Description
- Lead the design, development, and implementation of ServiceNow solutions, ensuring alignment with business objectives and industry best practices.
- Serve as the primary technical advisor and subject matter expert for ServiceNow platform architecture, providing guidance on system design, integration strategies, and solution scalability.
- Collaborate with stakeholders to understand business requirements, analyze complex workflows, and architect innovative solutions using ServiceNow platform capabilities.
- Design and implement ServiceNow modules, applications, and integrations, leveraging scripting languages, APIs, and web services.
- Develop ServiceNow portals and service catalogs, enhancing user experience and driving self-service adoption.
- Configure and integrate virtual agents and chatbots to automate workflows and enhance service delivery.
- Ensure performance, stability, and reliability of ServiceNow instances, conducting performance tuning and optimization as needed.
- Provide technical leadership and mentorship to development teams, guiding junior developers in coding best practices, architectural principles, and platform optimization techniques.
- Collaborate with cross-functional teams to define technical standards, governance policies, and development methodologies for ServiceNow projects.
- Stay abreast of emerging ServiceNow technologies, trends, and best practices, recommending architectural enhancements and process improvements to maximize platform value.
Requirements:
- bachelors degree in Computer Science, Information Technology, or related field.
- Minimum of 8 years of experience in ServiceNow development, with a strong background in technical architecture and solution design.
- Extensive expertise in ITSM development, service portal development, chatbot, and virtual agent development on the ServiceNow platform.
- Proficiency in scripting languages such as JavaScript, Glide, and Jelly, with hands-on experience in customizing ServiceNow applications and workflows.
- Demonstrated experience in integrating ServiceNow with third-party systems and applications using APIs, web services, and RESTful interfaces.
- Deep understanding of ServiceNow performance tuning, stability optimization, and scalability best practices.
- Strong problem-solving skills and the ability to analyze complex technical issues, propose innovative solutions, and drive resolution.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels and lead technical discussions.
- ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) are preferred.
- Proven experience in technical leadership and mentorship, with a track record of successfully leading ServiceNow development teams and delivering high-quality solutions
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: EnsonoLocation(s): Chennai+ View Contact
Keyskills: Performance tuning Web services Architecture Coding CAD Javascript Technical leadership System design Information technology
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