Manager I, Quality
- Concentrix
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
- Manage Quality KPI for multiple accounts
- Manage and control attrition and effective employee engagement activities
- Drive continuous improvement program across processes
- Undertake detailed process improvement studies and up skill team members
- Drive culture of continuous improvement
- Provide quality support, development of metrics and dashboards in line with customer requirements
- Lead a team, coordinate with other location and drive standardized practices
- Meet and exceed client metrics: External & internal quality metrics to be consistently green
- Strengthen quality management processes/framework to improve quality delivery
- Accurately capture SLA/SLO Metrics, the reporting needs of all clients and set up/customize processes to seamlessly meet clients expectations
- Generate and implement out of the box ideas and Process Improvement Initiatives in the process
- Drive Process Control & Compliance in addition to managing the Audit requirements
- Ensure Knowledge consistency through calibrations, Quizzes, D-Sat Scrubbing etc
- Key skills and knowledge:
- 3+ years of experience in Trust and Safety(Content Moderation)
- Bachelors degree preferred
- Six Sigma Black belt/ Green Belt certified
- Demonstrated success in Transactional Quality
- Thorough knowledge of MS office tools like Power point , project, excel are critical for the job
- Strong communication skills
- Knowledge of six sigma and lean methodology- desirable
- Good facilitation skills
- Flexible approach to tackling projects
- Good team player
- Good Presentation skills
- Excellent Transactional Quality Domain Knowledge
- Persuasive, collaborative and influencing skills
- Strong interpersonal skills to manage client expectations/engagements effectively
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality Manager / SupervisorEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Hyderabad
Keyskills: Business services Green belt Process improvement Process control transactional quality SAT Continuous improvement Customer engagement Six sigma Auditing
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Meesho is Indias fastest growing internet commerce company. We want to make eCommerce accessible to all. Our vision is to enable 100 million small businesses in India, including individual entrepreneurs, to succeed online. Our mission is to democratise internet commerce by bringing a range of produc...
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