Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process
Key Highlights:
1: Graduate/UG with min 1 year experience in Customer Support/BPO
2: Candidate Must Not Have Any Exams in the Next 6 Months
3: Day Shifts
4: 5 Days Working
5: Both Side Cabs
6: Excellent Communication Skills
7: Immediate Joiners Preferred
A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.
Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)
Landmark : Near Hotel Nirulas
Walkin Time : 11 am to 3 Pm
Mahima @ 7523848*** , Ritika @ 8299619***, Qizra @ 90108 97647,
Gaurika @ 93361 16522, Qasim @ 8056419***, Shadia @ 7898822*** @ Neha @ 8789203***
Whatsapp Your CV @ 9721919***
Key Responsibilities:
Responding to customer inquiries:
Answering questions about products or services, providing information, and offering guidance.
Resolving customer issues:
Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.
Providing support:
Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
Managing customer interactions:
Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.
Recording and reporting:
Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Keyskills: Customer Service Inbound Voice Customer Care International BPO Voice Process BPO Calling Startek Globiva Retention Aegis Cogent Customer Support Sales Technical Support International Voice Collections WNS Genpact Accenture R1RCM Ienergizer DXC HCL IGT EXL Outbound Voice Voice