Sr. Manager- Operations
- Jetways Travels
- 8 - 13 years
- Delhi, NCR
- 2 months ago
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Job Description
Role & responsibilities
- Manage and oversee the operational activities of the corporate travel department, ensuring smooth and efficient service delivery.
- Utilize GDS software (Galileo/Amadeus) to handle air ticketing for domestic travel.
- Build and maintain relationships with corporate clients, understanding their travel needs, and providing personalized service.
- Coordinate and book flights, accommodations, and other travel arrangements according to client preferences and budgetary constraints.
- Ensure compliance with corporate travel policies and negotiate favorable rates with airlines, hotels, and other travel suppliers.
- Stay updated on industry trends, airline regulations, and travel-related technology to provide the most up-to-date information to clients.
- Handle and resolve any issues or complaints related to travel bookings, ensuring customer satisfaction and retention.
- Collaborate with the finance department to manage billing, invoicing, and financial reporting for corporate travel accounts.
- Monitor and analyze travel data and expenses, identifying cost-saving opportunities and providing reports to management.
- Train and mentor team members, ensuring their professional development and adherence to company standards.
- Develop and maintain strong relationships with travel suppliers, negotiating contracts and ensuring the best possible service for clients.
Preferred candidate profile
- Bachelor's degree in Tourism, or a related field.
- Proven experience in corporate travel management, with a strong focus on air ticketing using GDS software (Galileo/Amadeus).
- In-depth knowledge of domestic travel booking processes, including flight, hotel, and car rental reservations.
- Excellent customer service skills and the ability to handle corporate clients' travel needs with professionalism and efficiency.
- Strong negotiation and relationship-building skills to secure favorable rates and services from travel suppliers.
- Proficient in using travel-related technology and online booking platforms.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Strong organizational and time management skills to meet client deadlines and manage team schedules.
- Excellent communication and interpersonal skills to effectively collaborate with clients, team members, and travel suppliers.
- Leadership qualities with the ability to motivate and guide a team.
- Proficiency in MS Office suite and travel management software.
- Knowledge of travel industry regulations, including airline policies, travel advisories, and safety protocols.
- Ability to adapt to changing travel trends and technologies.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Jetways TravelsLocation(s): Delhi, NCR
Keyskills: Air Ticketing Domestic Ticketing Reservation Airlines Travel Process GDS IATA Ticket Booking Galileo Corporate Travel Management Amadeus Client Handling
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Jetways Travels
A strategic business unit of Dabur Group of Companies, Jetways Travels Pvt. Ltd. is a full-service travel management company headquartered in New Delhi, India and with full-fledged offices in Gurgaon, Pune and Mumbai. Jetways Travels began its journey in the year 1990 as an Airline Ticketing Agency...
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