Service Desk Voice
- Cognizant
- 0 - 1 years
- Chennai
- 2 months ago
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Job Description
Dear Professional,
Service desk Tech Support Role
Looking for Tech Support Service desk Engineer with 6 months to 1.3 years of exp. Any Graduation 10 +2 +3 Arts/ Science Engineering / Diploma (10+3 )
Excellent Communication skills
Willing to support 24X7 and Service desk Voice support role
Walk in @ Bangalore Manyata Location , Chennai & Coimbatore on 7th June'25
Job Summary
We are seeking a Service desk Engineer with 6 months to 1.3 years of experience to join our team. The ideal candidate will have experience in Service Now Incident Management Windows and Service Desk. This role is hybrid with day shifts and no travel required. The candidate will be responsible for ensuring smooth IT operations and providing technical support to end-users.
Responsibilities
- Provide technical support to end-users by troubleshooting and resolving issues related to Service Now Incident Management and Windows.
- Oversee the incident management process ensuring timely resolution and proper documentation of incidents.
- Monitor and maintain the performance of IT systems ensuring they are running efficiently and effectively.
- Collaborate with other IT team members to implement and maintain IT solutions that meet the needs of the organization.
- Assist in the development and implementation of IT policies and procedures to ensure compliance with industry standards and best practices.
- Conduct regular system audits to identify and address potential issues before they impact operations.
- Manage and prioritize service desk tickets ensuring prompt and accurate resolution of user requests.
- Provide training and support to end-users on the use of IT systems and applications.
- Participate in the planning and execution of IT projects ensuring they are completed on time and within budget.
- Maintain accurate and up-to-date documentation of IT systems processes and procedures.
- Stay current with emerging technologies and industry trends to ensure the organization remains competitive.
- Contribute to the continuous improvement of IT services by identifying and implementing process improvements.
- Ensure a high level of customer satisfaction by providing excellent service and support.
Qualifications
- Must have experience with Service Now and Incident Management.
- Must have experience with Windows operating systems.
- Must have experience working in a service desk environment.
- Nice to have experience with hybrid work models.
- Nice to have experience with IT project management.
- Must have strong problem-solving and troubleshooting skills.
- Must have excellent communication and interpersonal skills.
- Must have the ability to work independently and as part of a team.
- Must have strong organizational and time management skills.
- Must have the ability to prioritize and manage multiple tasks simultaneously.
- Must have a customer-focused mindset.
- Must have a willingness to learn and adapt to new technologies and processes.
- Must have a commitment to continuous improvement and professional development.
To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to so************0@co******t.com
Additionally, we would like to schedule a F2F interview with you on 07th Jun 2025. Kindly confirm your availability for the same.
We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Chennai
Keyskills: good communication Service desk Technical Support International Voice Process
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