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Agent-Front Desk-Lead @ Marriott

Home > Front Office & Guest Services

 Agent-Front Desk-Lead

Job Description


Assist staff with expediting problem payments (eg, problems processing credit card).

  • Follow up with guest regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Cash guests personal checks and travelers checks.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
  • Assist management in training, motivating, and coaching employees; serve as a role model.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • PREFERRED QUALIFICATIONS


    Education: High school diploma or G. E. D. equivalent.

  • Related Work Experience: At least 1 year related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None






    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

  • We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  • Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
  • We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    • Job Classification

    Industry: Hotels & Restaurants
    Functional Area / Department: Food, Beverage & Hospitality
    Role Category: Front Office & Guest Services
    Role: Host / Hostess
    Employement Type: Full time

    Contact Details:

    Company: Marriott
    Location(s): Visakhapatnam

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    Keyskills:   Housekeeping Supervisor Front desk Safety training Accounting Banking Management debit Room

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    Marriott

    Marriott International, Inc

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