Technical Support Associate : 5 Lpa : Grads : Gurgaon : Apply Now
- Leading BPO Company
- 1 - 3 years
- Kolkata
- 13 days ago
- Email to a friend
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Job Description
Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles.
Hiring Mode : Virtual
A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction.
They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies.
Here's a more detailed breakdown of common responsibilities and skills
Responsibilities:
- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
- Problem-Solving: Identifying the root cause of problems and implementing solutions.
- Documentation: Keeping records of customer interactions, issues, and solutions.
- Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
- Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
- Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
- Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
- Teamwork: Collaborating with other support team members and internal departments.
- Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
Skills :
- Technical Skills: Proficiency in computer systems, software, and hardware.
- Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
- Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
- Communication Skills: Clear and concise communication, both written and verbal.
- Technical Documentation: Ability to create and maintain technical documentation.
- Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
- Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
- Analytical Skills: Ability to analyze technical problems and identify root causes.
- Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: Leading BPO CompanyLocation(s): Kolkata
Keyskills: BPO Non Voice Technical Support Fresher Concentrix BCA EEE ECE Electronics Engineering Electronics Telecommunication MCA B.Tech Electronics And Communication Communication Skills CSE AKTU Computer Science Technical Sales Computer B.E Voice Information Technology
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