Service Delivery Manager - B&L @ Cognizant

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Service Delivery Manager - B&L

Cognizant
6 - 7 years
Pune
2 months ago
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Job Description

Job Summary

The Service Delivery Manager for B&L will oversee the efficient delivery of services within the organization ensuring alignment with business objectives. With a focus on MS Excel the role requires managing operations in Asset Management and Consumer Lending. The position offers a hybrid work model with day shifts providing a balanced work-life environment.

Responsibilities

Manage service delivery processes to ensure they meet business requirements and customer expectations.

Coordinate with various teams to streamline operations and improve service efficiency.

Utilize MS Excel to analyze data and generate reports that support decision-making processes.

Implement strategies to enhance service delivery and optimize resource allocation.

Monitor service performance metrics and identify areas for improvement.

Collaborate with stakeholders to understand their needs and tailor services accordingly.

Ensure compliance with industry standards and regulations in service delivery.

Develop and maintain documentation of service delivery processes and procedures.

Provide training and support to team members to enhance their skills and knowledge.

Facilitate communication between departments to ensure seamless service delivery.

Address and resolve any issues or challenges that arise in the service delivery process.

Innovate and propose solutions to improve service delivery and customer satisfaction.

Evaluate the effectiveness of service delivery strategies and make necessary adjustments. Qualifications

Demonstrate proficiency in MS Excel for data analysis and reporting.

Possess a strong understanding of Asset Management Operations and Consumer Lending.

Exhibit excellent communication and coordination skills.

Show ability to work effectively in a hybrid work model.

Have experience in managing service delivery in a business environment.

Display problem-solving skills and adaptability to change.

Understand industry standards and regulations related to service delivery.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Pune

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Keyskills: project management data analysis resource asset management documentation business analysis coordination sql excel operations resource allocation customer satisfaction service delivery service delivery management metrics consumer lending reporting communication skills

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cognizant

Company DetailsCognizant Technologies Ltd

Service Delivery Manager - B&L @ Cognizant

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