Application Support Engineer @ Aara Tech

Job Description

Job Title: Application Support Engineer
Experience Required: 2+ Years
Job Type: Full-Time
Location: Chennai (Hybrid)
Job Summary:

We are seeking an experienced Application Support Engineer to join our dynamic support team in Chennai. The ideal candidate will have a minimum of 2 years of experience in technical support, with hands-on knowledge of EDI data processing, incident and service request handling, and standard operating procedure documentation. A basic understanding of Java and experience working with tools like JIRA are essential.

Key Responsibilities:

• Provide Level 1 and Level 2 support for business-critical applications.
• Monitor and manage EDI (Electronic Data Interchange) data exchanges to ensure accuracy and timely processing.
• Handle incidents and service requests in line with agreed SLAs.
• Log, track, and resolve issues using JIRA or similar ticketing tools.
• Document Standard Operating Procedures (SOPs) and knowledge base articles for recurring issues.
• Coordinate effectively with cross-functional teams, business users, and third-party vendors.
• Conduct root cause analysis and implement preventive actions for frequent issues.
• Support routine system monitoring, maintenance, and reporting.
• Use basic Java knowledge for issue triaging and provide insights for potential automation.

Must-Have Skills:

• 2+ years of experience in application/production support
• Experience in EDI data monitoring and management
• Proficiency in incident and request management
• Familiarity with JIRA or equivalent tools
• Ability to document technical procedures and support guides
• Strong communication and troubleshooting skills
• Basic knowledge of Java

Nice-to-Have Skills:

• ITIL Foundation Certification
• Exposure to Java-based automation or scripting
• Experience working in hybrid/onsite support environments

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   JAVA SOP DOCUMENTATION Incident Handling EDI data JIRA