Job Description
Alarm Monitoring, Fault Localization / Correction / Verification*
Corrective Maintenance (centralized routines) *
Liaises with subcontractors and 3rd parties to resolve faults
Liaises with other service providers regarding network outages
Should be open to work in night shifts (24/7 support)
Engineer should be ready to provide emergency support during out of office hours
Processes & Tools
ITIL Foundation recommended
Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred.
Knowledge of tools: BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Keyskills:
Good Communication and inter personal Skills
Experience in Operations and preferably Managed Services
Analytical Skills.
Process Orientation , Time Management
Software Skill
SQL and Oracle databases (preferably DBA) Visual basic, MS Acces, Microsoft office
Technology Huawei Ericsson Cisco VAS (SMSC , MMSC, CRBT, etc.)
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time
Contact Details:
Company: Indovision Services
Location(s): Chennai
Keyskills:
Change management
Visual Basic
Fault management
VAS
ITIL
Oracle
Troubleshooting
cisco
Monitoring
SQL