Investigation Specialist - Jp, Amazon Business - Psme

Amazon Business Biz Operations (ABBO) is part of WW PSME/ Self-Service Registration (SSR). Our operations span across India (DEL/HYD/BLR), Costa Rica (SJO), and Japan (CTS). We collaborate seamlessly with cross-functional teams, constantly exploring new avenues to expand our scope and delivering innovative solutions that provide greater value to the business and customers. Team supports WW AB Marketplaces 24/7 on operational tasks encompassing manual verification, risk & abuse management and assists WW AB teams on tasks that require human intervention. Primarily, team verifies legitimacy of potential customers to onboard business/corporate customers at Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. In order to protect platform from abusive actors, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. Team seamlessly develop mechanisms to reduce the impact of abuse. Alongside, we assist WW AB team on manual tasks in order to reduce cost to serve while improving efficiency and maintaining the highest quality standards. If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the ABBO platform. We are inviting applications for the Investigation Specialist (Japanese Language Support) position, where you will interact with Japanese -speaking customers and internal ABBO operations to meet business requirements. The ideal candidate should demonstrate excellent decision-making abilities, strong verbal and written communication skills in Japanese, and analytical problem-solving capabilities. Should be agile to support business requirements.
Consistently achieve/exceed weekly productivity and quality standards.
100% Compliance towards procedures and SLAs while achieving quality and performance metrics.
Willingness to take initiatives & responsibilities to reduce customer efforts.
Communicates effectively both in verbal and written form on all investigative and operational matters.
Graduate in any discipline is required.
Along with English, should be proficient in Japanese language level of at least: N2/ Graduate or Advanced Diploma.
Excellent interactive skills, with the ability to write & communicate complex issues appropriately and evidently to both internal and external stakeholders.
Proactive, self-disciplined, quick-learning, diligent and detail oriented.
Creative and analytical problem solvers with a passion for operational excellence.
Experience with Microsoft Office, including Outlook, Word, and Excel.