Technical Account Manager @ Crowdstrike

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Technical Account Manager

Crowdstrike
1 - 5 years
karnataka
20 days ago
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Job Description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations

Since 2011, our mission hasnt changed " were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform

Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward

Were also a mission-driven company

We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers

Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other

Ready to join a mission that mattersThe future of cybersecurity starts with you.

About The Role

As a Senior Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers

This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers' environments

Youll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform.

In this role, youll combine deep technical knowledge with strong communication and customer management skills to provide tailored support and strategic planning

You will serve as a bridge between customers and our internal teams, helping to prioritize issues, share product feedback, and advocate for customer needs.

Success in this role requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.

What Youll Do

Serve as primary technical contact and augment our customer support teams

Onboard new Elite Enterprise customers to the CrowdStrike platform.

Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction

Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.

Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed

Be the solution expert from the front lines of the SOC to the C-suite.

Research complex technical issues in a timely manner and follow up with recommendations and action plans.

Drive escalations with executive management and stakeholders

Lead cross-functional groups to achieve resolution for any escalated issues.

Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues

Create knowledge content and systems to capture new learning for reuse throughout the company and user base.

Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory

Conduct and lead quarterly onsite briefings with customers and executive staff.

Participate in a corporate mentorship program.

What Youll Need

Bachelors Degree or equivalent experience

Industry recognized security certification

Experience working with all supported operating systems

Knowledge of enterprise web technologies, security and cutting-edge infrastructures

Network infrastructure experience

Security Operations Center working knowledge and experience

Excellent customer service skills and ability to quickly establish technical credibility with customers

Excellent communication skills, written and verbal with the ability to effectively communicate at all levels.

Experience working independently to determine methods and procedures on new assignments

Demonstrable problem-solving skills

Collaborative attitude

Commitment to customer success

Bonus Points

Experience with cloud platforms (e.g., AWS, Azure, GCP)

Familiarity with SIEM tools and log analysis (e.g., Splunk, QRadar)

Industry-recognized security certifications (e.g., CISSP, CISM, GIAC)

Scripting knowledge (e.g., Python, PowerShell, Bash)

Experience working with APIs for integration and automation

Deep expertise in Windows, Linux and Mac platforms

Benefits Of Working At CrowdStrike

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

s, geographic neighbourhood groups and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer

We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed

We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law

We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at re*******g@cr********e.com for further assistance.

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Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Practice Manager / Head
Employement Type: Full time

Contact Details:

Company: Crowdstrike
Location(s): Karnataka

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Enter Skills (key skills, subjects, technologies & roles to use in search)

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Crowdstrike

CrowdStrike_x001A_ is the leader in next-generation endpoint protection, threat intelligence and response services. CrowdStrike_x001A_s core technology, the Falcon platform, stops breaches by preventing and responding to all types of attacks _x001A_ both malware and malware-free.

Technical Account Manager @ Crowdstrike

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