Traing Manager
- Tradologie.com
- 4 - 8 years
- Noida, Gurugram
- 23 days ago
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Job Description
The product and process training manager will design, execute, and oversee comprehensive employee training programs, focusing on product knowledge, processes, systems, and customer-facing protocols. This role is key to improving workforce performance, driving operational excellence, and ensuring consistent knowledge across teams.
Key Responsibilities:
A.Training Strategy Design
- Develop and implement scalable product and process training programs aligned with business objectives.
- Collaborate with product, sales, operations, and support teams to gather insights and design relevant training content.
- Establish measurable learning outcomes and ensure all modules are outcome-driven.
B.Training Delivery Execution
- Facilitate onboarding training for new hires and ongoing refresher sessions for existing staff.
- Leverage various formats (classroom, e-learning, webinars, LMS) to deliver engaging and effective training.
C.Content Development
- Design training material including presentations, manuals, SOPs, assessments, and videos.
- Ensure all training content is updated in real-time with product/process changes.
D.Performance Monitoring
- Track and report on training effectiveness using assessments, feedback, and KPIs (knowledge retention, quality scores, productivity metrics).
- Identify knowledge gaps through audits, surveys, or performance data and address them through targeted interventions.
E.Stakeholder Management
- Partner with cross-functional leaders to forecast training needs based on process updates, new launches, or performance trends.
- Work closely with HR and Operations to align training goals with employee development and business impact.
Key Skills and Competencies:
- Strong knowledge of instructional design, adult learning principles, and training delivery techniques.
- Excellent communication and presentation skills.
- Ability to analyze process gaps and translate them into effective training content.
- Strong stakeholder management and cross-functional collaboration skills.
- Analytical mindset with ability to use data to measure learning impact.
Preferred Qualifications:
- Bachelors/Masters degree in HR, Education, Business, or related field.
- Certification in Training Development (e.g., ISTD, ATD, or equivalent) is a plus.
- Experience in scaling training programs in a high-growth or tech-first environment.
Job Classification
Industry: RetailFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Leadership TrainerEmployement Type: FreshersContact Details:
Company: Tradologie.comLocation(s): Noida, Gurugram+ View Contact
Keyskills: Training Training delivery E-learning Operational excellence LMS Sales operations Process training Analytical Stakeholder management Content development
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