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Team Lead - Kannada & Malayalam @ Hexaware Technologies

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 Team Lead - Kannada & Malayalam

Job Description


Job description


  • Facilitate day to day Operations
  • Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team
  • Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary
  • Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.Role & responsibilities

Criteria: :

  • Graduates from any stream or Global Equivalent degree
  • Minimum 2-year experience as a Team Leader
  • Minimum of 5 year of overall work experience
  • Candidate should be fluent to speak in Kannada & Malayalam language

Interested can share resume on -

po****3@he*****e.com

7869304***

Regards

Pooja

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Chennai

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Keyskills:   Team Lead Malayalam Kannada

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₹ 2-6.5 Lacs P.A

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...