Hiring For BPO Sales Executive
- Hexaware Technologies
- 1 - 3 years
- Mumbai
- 1 month ago
- Email to a friend
- Report this job
Job Description
Location :Mumbai-Loma IT Park, Ghansoli, Navi Mumbai
Process : SHIELD
Designation : Executive / Sr. Executive
Sub Process :International retention voice process
About Organization:
Hexaware is a global technology and business process services company. Our 31,000+ Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology. With 54 offices in 28 countries, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes.
Learn more about Hexaware at https://www.hexaware.com.
Role :
(in 100 to 150 words)
The Executive-Sr. Executive will engage with customers empathetically to understand their concerns and reasons for wanting to cancel, formulate and implement retention strategies to reduce churn, and continuously improve retention processes based on feedback and performance data.
Reports into :
(RM Designation)
Team Leader
Job Responsibilities :
(Must have)
(min 8 pointers & max 12)
- Engage with customers empathetically to understand their concerns and reasons for wanting to cancel.
Formulate and implement retention strategies to reduce churn.
Continuously improve retention processes based on feedback and performance data.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
Follow communication procedures, guidelines, and policies.
Keep records of customer interactions, process customer accounts, and file documents.
Meet personal/team qualitative and quantitative targets.
Collaborate with team members to improve customer experience.
Job Responsibilities :
(Desired)
(max 2)
- Monitor and analyze customer feedback to identify trends and opportunities for improvement.
Participate in training sessions to enhance skills and knowledge.
Criteria :
(Must have)
(Max 4 pointers)
- HSC or Graduate
Minimum 6 months of experience in Customer Service Voice Process-Retention
Strong communication and interpersonal skills
Ability to handle stressful situations and remain calm
Criteria :
(Desired)
(Max 2 pointers)
- Experience in international retention voice process
Proficiency in CRM software and MS Office
Shifts timings:
24/7 Shifts
Week Off :
(2 Day rotational off)
Transport :
Cab Facility : After 10pm - Female / Male After 12am
*CONTACT DETAILS*
NUMBER: 7400305***
MAIL ID: AB***1@HE*****E.COM
Job Classification
Industry: BPM / BPOFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Direct Sales ExecutiveEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
Keyskills: International Voice Process Inbound Sales English Language Skills Inside Sales US Sales Outbound Process Retention Outbound Calling International Sales Upselling Sales Process Outbound Sales Excellent Communication In English Bpo Sales
Similar positions
Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in