Managed Service Associate
- Mindtickle
- 1 - 4 years
- Pune
- 2 months ago
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Job Description
- Develop and oversee learning programs on the Mindtickle platform.
- Execute ad-hoc administrative tasks on the Mindtickle platform.
- Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform.
- Foster strong relationships with other service teams.
- Ensure timely communication and updates to clients/internal teams throughout the project lifecycle.
- Develop detailed process documents for each clients project.
- Efficiently manage multiple projects simultaneously, adhering to SLAs.
- Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.
- Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
- Communicate deliverables to clients/Internal team.
- Foster a culture of innovation to optimize work efficiency.
- Strong verbal and written communication skills.
- Bachelor s or Master s degree (Preferably BCA, MCA, BE in IT)
- Ability to thrive under tight deadlines and manage multiple projects concurrently.
- Keen attention to detail and adeptness in comprehending problem statements.
- Deep commitment to the accuracy of work and a strong focus on client satisfaction.
- Team player capable of collaborating with cross-functional teams to solve business and technical challenges.
- Quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies.
- Proficiency in Project Planning and Time Management.
- Knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus).
- Familiarity with HTML
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service ManagerEmployement Type: Full timeContact Details:
Company: MindtickleLocation(s): Pune
Keyskills: Administration Client satisfaction Managed services Excel Time management HTML Project planning Advanced Excel User acceptance testing Catering
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Mindtickle
MindTickle- Startup MindTickle is world's leading SAAS platform for sales readiness founded in 2011 by graduates of IITs, ISB & Stanford. Today, our rapidly growing team consists of 250+ people working from Pune & California. We are proud to be one of the very few category-defining India...
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