Supervisor, Global Services - Operations- Paychex
- Paychex It Solutions
- 7 - 12 years
- Bengaluru
- 1 month ago
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Job Description
About Organization :
Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management
solutions for payroll, benefits, human resources, and insurance services.
Industry expertise since 1971 (53 Years)
730,000+ clients in the U.S. and Northern Europe
Pays 1 in 12 U.S. private sector employees
Largest HR company for small to medium-sized businesses
Product development company having products for payroll, accounts, benefits, and HR.
What we are looking for
Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management)
- Strong people management (Team Handling) experience
- Need more than 3 Years of team handling experience
- Strong verbal communication and listening skills.
- Demonstrates analytical skills.
- Demonstrates problem solving skills.
- Effective interpersonal skills.
- Demonstrates written communication skills.
- Promotes information sharing.
- Excellent collaboration and team building skills.
- Ability to lead/manage others.
- Graduate
Job description:
- Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict.
- Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed.
- Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards.
- Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions.
- Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery.
- Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
- Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills.
- Team Engagement - Organizing team engagement activities to promote a positive work environment.
- Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure.
- Performance Metrics & Interpretation- Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals.
- Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences.
- Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Paychex It SolutionsLocation(s): Bengaluru
Keyskills: Team Handling Bpo Operations Customer Support team lead Operations bpo Team Management Leadership manager Process Management Shrinkage Attrition Operations manager Team Leading accounts SLA Management CSAT People Management supervisor International Operations Management
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