Application Tech Support Practitioner @ Accenture

Job Description

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice Support
Minimum 2 year(s) of experience is required

Educational Qualification :Bachelor Degree German Language proficient
Summary:Candidate should be German Language proficient with minimum of B2 level certificationAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Candidate should be German Language proficient with minimum of B2 level certification

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide exceptional client support and maintain a high level of customer satisfaction.

Troubleshoot technical issues and provide timely resolutions.

Document client interactions and solutions for future reference.

Collaborate with cross-functional teams to enhance system performance.

Stay updated on industry trends and technologies to improve service delivery.
Professional & Technical Skills:

Candidate should be German Language proficient with minimum of B2 level certification

Must To Have Skills:Proficiency in Service Desk Management.

Good To Have Skills:Experience with Service Desk Voice Support.

Strong understanding of IT service management principles.

Knowledge of ticketing systems and incident management processes.

Excellent communication and interpersonal skills.

Ability to prioritize and manage multiple tasks efficiently.
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A Bachelor's Degree and proficiency in German Language are required.
 
Qualifications  Bachelor Degree German Language proficient

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Noida, Gurugram

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