TAC Engineer - Switching @ Cambium Networks

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TAC Engineer - Switching

Cambium Networks
1 - 5 years
Bengaluru
18 days ago
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Job Description

Knowledge/ Skill Requirement

A Network Customer Success Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their switch and router networking services

They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed

Here are some primary and secondary skills that are important for a Network Customer Success Engineer:

Experience Level: 4-8 Years

Networking Expertise: The engineer should have strong technical skills and knowledge of L2/L3 switching and routing systems and technologies, including security, tunnelling and network service protocols and Quality of Service (QoS) networking

Relevant industry certifications, such as CCNP (routing and switching) is strongly preferred

Network design and configuration: The engineer should be able to design and configure switching networks that meet the customer's business requirements and align with industry best practices

This may involve installation, configuration, troubleshooting, and optimization of network equipment, such as switches, routers, and security gateway

Security: The engineer should be knowledgeable in network security protocols and best practices

They should be able to configure and manage security features such as authentication, ACLs, port security, VLANs and 802.1x

Troubleshooting: The engineer should be able to troubleshoot network issues and identify problems with the network infrastructure, including connectivity, configuration, VLAN, STP, port security and Quality of Service (QoS)

They should also be able to use network monitoring tools and protocols such as Wireshark, Zabbix and Nagios

Communication skills: The engineer should have excellent communication skills, both verbal and written

They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management

Customer Service Skills: The engineer should have strong customer service skills, including the ability to handle customer complaints and inquiries professionally and efficiently

Problem-Solving Skills: The engineer should be able to identify and solve complex technical issues and think creatively to find solutions to problems

Attention to Detail: The engineer should have excellent attention to detail to ensure that they identify and address all issues and potential areas for improvement

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Switching / Router Engineering
Employement Type: Full time

Contact Details:

Company: Cambium Networks
Location(s): Bengaluru

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Keyskills: Network Customer Success Wireshark port security Nagios VLAN STP VLANs Zabbix

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Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Cambium Networks

Cambium Networks, LTD.

TAC Engineer - Switching @ Cambium Networks

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