Quality (Consultant)
- TTK Services
- 1 - 2 years
- Coimbatore
- 7 months ago
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Job Description
Bachelors degree in a relevant field.Experience: 1 - 2 Years.
Location: Coimbatore Branch.
Position Type:: Full-time, Work from Office, Consultant.
Shift: Day
- GetFriday is a leading virtual assistance company dedicated to providing high-quality, personalized support to our clients globally. We pride ourselves on our commitment to excellence and continuous improvement in delivering outstanding services.
- We are seeking a dedicated and detail-oriented Quality Executive to join our team. The ideal candidate will have 1 to 2 years of experience in quality assurance and will play a critical role in ensuring the highest standards of service are maintained.
- Monitor and evaluate the quality of virtual assistance services provided to clients.
- Develop and implement quality assurance processes and procedures.
- Conduct regular audits and provide feedback to team members to ensure adherence to quality standards.
- Analyze data to identify areas for improvement and develop action plans.
- Collaborate with team leaders and managers to ensure continuous improvement.
- Handle client feedback and complaints, ensuring timely and effective resolution.
- Prepare detailed reports on quality metrics and present findings to management.
- Bachelors degree in a relevant field.
- 1 to 2 years of experience in a quality assurance role, preferably in a virtual assistance or customer service environment.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and quality management software.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Quality Assurance - OtherRole: Quality ConsultantEmployement Type: Full timeContact Details:
Company: TTK ServicesLocation(s): Coimbatore
Keyskills: Analytical skills Interpersonal skills Quality standards Manager Quality Assurance Customer service Quality Executive MS Office Continuous improvement Quality management Auditing
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TTK Services
TTK Services Pvt. Ltd. (a member of the TTK Group) was founded in 2000 to serve the NRI market. Today, the company has multiple divisions providing different solutions and catering to different segments of the market. (TTK GMS, YourManInIndia, GetFriday, HomeShikari)
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