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Customer Care Executive @ Teleperformance

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 Customer Care Executive

Job Description

JOB DESCRIPTION

Dear Candidate


Greetings from Teleperformance....!!!


Bulk hiring in Teleperformance We Have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and driven individuals to the roll of customer service and sales Representative.


Requirements :

  • Graduation and under-graduate both can apply.
  • Strong communication and interpersonal skills.
  • Excellent problem solving abelites.
  • Proficiency is using customer service software and CRM systems.
  • Ability to work in a fast - paced and target- driven environment.
  • Flexibility to work in rotating shifts and off.

Role Description:

  • Receive, document and track customer complaints via phone.
  • Communicate with customers to empathetically understand their concerns and provide appropriate solutions.
  • Maintain accurate records of complaints and their resolution for reporting and analysis purposes.
  • Identify trends in complaints and provide feedback to relevant departments to improve products or services.
  • Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction.

How to Apply:

Please send your resume on number mentioned below:

9899416***

Ashish Kumar

HR RECRUITER

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Noida, Gurugram

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Keyskills:   Customer Service Bpo Customer Service Inbound Calls Bpo Voice Customer Care Inbound Process Inbound Customer Service Inbound Voice Process Good English Communication Customer Support CSE Telecalling Customer Handling

 Fraud Alert to job seekers!

₹ -3.5 Lacs P.A

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Teleperformance

TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the worlds best brands st...