Video Branch Officer @ Indusind Bank

Job Description

JD for VKYC Reporting To : Team Leader Video Branch / Video KYCJob Profile : Handle Video calls in an efficient manner and ensure customer delight through exceptional service
Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc
Verify customers KYC documents on a real-time basis
You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers
Should be a team player and flexible with work patterns
To ensure personalized service & end-to-end resolution is offered to customers calling at this channel
Cross-sell : Provide information related to products, new offers and services at IndusInd Bank
Maintain and adhere to compliance guidelines
Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel
Capture problem indicators, highlight and suggest improvements
Adherence to monthly performance parametersThe above guidelines are intended to describe the general nature and level of work expected. They are not intended to be construed as an exhaustive list of all responsibilities, dutiesWork Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs
Languages Required: English + Hindi ( For voice compulsory). Any other Regional language.
Salary structure Fresher (2.00 2.50) , Tenured as discussed
Education: Graduates (Any stream)

The preference for this role is a FRESHER.

Walk in Interviews to be conducted Monday - Friday ,every week 10:30 am - 5 pm.

*Please share your CVs on this mail id and attend the interview*.

[ Sw********h@in*****d.com ]

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Keyskills:   Fund Transfer Know Your Customer Communication Skills NEFT Cross Selling kyc updation Imps Document Verification RTGS