Provide L2/L3 application support for production and staging environments
Perform incident management, root cause analysis, and permanent fixes
Monitor jobs, services, and application logs; escalate and resolve critical issues
Optimize SQL queries and validate backend data issues
Collaborate with development, QA, and DevOps teams to ensure smooth deployments and hotfixes
Maintain detailed documentation for incident resolution and support processes
Ensure compliance with SLA, ITIL, and change management procedures
3-6 years of experience in Application/Production Support
Proficiency in UNIX/Linux OS (log analysis, file handling, shell scripting)
Hands-on with ticketing tools like JIRA, ServiceNow, Remedy
Experience in job scheduling tools (e.g., Autosys, Control-M) is a plus
Ability to analyze logs, trace errors, and deliver quick resolutions
Excellent communication and stakeholder management skills
Preferred candidate profile
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full time
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VN2 Solutions
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