Associate, Customer Experience @ Blenheim Chalcot

Job Description

The Associate, Customer Experience is a vital role within the Oakbrook India and this role will support Oakbrook for underwriting of loans. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech businesses.

You would be dealing in reviewing applications verifying documents and ensuring all required information is complete and accurate. Analyze financial statements, credit reports, and other relevant data to determine the risk profile of applicants. Support the underwriting team in making informed decisions by preparing and presenting customer data and analysis.

About you

The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

Qualifications:

• 1-3 years of experience in fintech/Mortgage/Lending operations for UK/US clients
• Operational experience with all phases of banking/lending customer life cycle like call centre, back office, retention
• Knowledge and Subject Matter Expertise around lending processes, and systems
• Excellent analytical skills to identify the process/product gaps and provide resolution.
• Graduate/Under-graduate from recognized university

Skills Requirement: To be filled by Hiring Manager

Must-Have Skills (Top 3):

• Document Verification and Financial Data Analysis (Bank Statements, Credit Reports, Financial Statements)
• Knowledge of Lending Operations and Underwriting Processes (preferably for UK/US clients)
• Strong Analytical and Decision-Making Skills

Good-to-Have Skills (Up to 3):

• Experience with GenAI/Automation tools in Financial Operations
• Excellent Stakeholder Communication and Reporting Skills
• Good knowledge in usage of MS office tools

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - 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Keyskills:   Underwriting Mortgage Underwriting Lending Operations US Mortgage Loan Operations