Coordinator, Shared Services @ Mongodb

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Coordinator, Shared Services

Mongodb
1 - 3 years
Noida, Gurugram
20 days ago
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Job Description

MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Position Expectations

As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA s are met
Learn and perform newly set up processes and over time gain subject matter expertise in the work
Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
Assist to build and maintain a Knowledge Base for Case Management
Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
Collect and cleanse data to populate management reporting systems

Key Skills & Abilities

1-3 years experience in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER)
Experience in onboarding employees globally
Has expertise in HR Operations with eye for detail and process adherence
Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
Can function independently, with minimal mentorship and supervision
Open to work in a 24X7 role
Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
Ability to get into detailing the process and have an eye for detail to suggest process improvements

To drive the personal growth and business impact of our employees, we re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it s like to work at MongoDB , and help us make an impact on the world!

MongoDB is an equal opportunities employer.

Req #2263152***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Mongodb
Location(s): Noida, Gurugram

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Keyskills: Service delivery HR operations ticketing tools Standard operating procedures Agile Business management MongoDB Subject matter expertise Individual Contributor Management reporting

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Mongodb

Do you know, Why MongoDB is a fantastic place to work and build your career?Disrupting a $64 Billion marketTop NoSQL database in the worldLargest Ecosystem and the fastest growing database in the worldClose to 17,000 customers in over 100 countries and over 90+ million downloads>120% net A...

Coordinator, Shared Services @ Mongodb

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