Customer Service Professional
- Sumtotal Systems
- 1 - 2 years
- Remote
- 4 months ago
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Job Description
- Respond to customer inquiries via phone, email, and chat, ensuring quick and effective resolutions
- Collaborate with internal teams to resolve technical or operational issues for the customer
- Understand customer goals and align our solutions to support their success
- Manage and resolve customer escalations with empathy and efficiency
- Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
- Develop and maintain strong, long-lasting relationships with clients
- Track customer engagement and product usage to identify opportunities for improvement
- Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams
- Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities
- Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset
- Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments
- Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions
- Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences
- Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes
- Education: Bachelors degree
- Experience: Minimum 1 to 2 years of experience in a customer facing role
Skills:
- Strong communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Proficiency with CRM software and support tools (eg, Salesforce, Zendesk).
- Ability to manage multiple priorities and meet deadlines
- Analytical mindset with attention to detail
- Ability to read and write in French/Spanish/Dutch language
Job Classification
Industry: E-Learning / EdTechFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Sumtotal SystemsLocation(s): Remote
Keyskills: Leadership development French Conflict resolution Analytical Spanish Customer engagement Operations CRM Salesforce
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