Senior Analyst - Delivery Excellence
- Iris Software
- 6 - 11 years
- Noida, Gurugram
- 2 months ago
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Job Description
About IRIS Software
IRIS Software Inc. is a professional software services organization that delivers high quality and cost effective solutions to businesses globally. Our customers include Fortune 100 businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries. We leverage best-of-breed technologies and flexible engagement models to deliver value for our customers businesses.
We are a high growth setup with 4000+ people based out of our offices in India, US and Canada. We are strategic partners to over 25 of the Fortune 100 companies and our consistent strive to achieve the highest levels of customer satisfaction has translated into long-standing relationships and a preferred-partner status with many of our customers. Over the years, more than 90% of our customers have chosen to engage with us for repeat business.
IRIS is a quality and security focused organization. We have been appraised at Level 5 of the CMMI Institutes Capability Maturity Model (CMMI) and have been certified to ISO 9001:2015. Our Information Security Management framework is aligned and certified to ISO 27001:2013 and SOC2 Type II.
For more details visit us at https://www.irissoftware.com
Job title
Senior Analyst
Experience
6 -11 years
Location of Job
Noida
Job Specification:
- Can be mix of delivery management, quality function of a software development organization
- Should have Knowledge of software process implementation, Audits, Metrics and technology assimilation
- Thorough knowledge of CMMI for services, V models and implementation
- Thorough knowledge of Metrics
- Good knowledge of process definition and maintenance of QMS/ SPDBs
- Ability to drive Quality in a projects
- Ability to work in multi-cultural, international teams, good communication & presentation skills
- High inter-personal skills
- Strong communication skills
- Knowledge on statistical techniques for process improvement
- In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles
- Understanding of QMS
- Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools
- Strong Interpersonal and relationship building skills
- Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
- Good understanding of High Maturity practices and tools used in High Maturity processes
Responsibilities:
- Provide facilitation to projects and manage continued sustenance to QMS
- Conduct SQA reviews and ensure process compliance in projects
- Conduct QMS trainings
- Collect and report metrics data from projects
- Review / write assigned processes / CRs
- Participate in senior management review of projects
- Participate in innovation program as Innovation facilitators for delivery and enabling function
- Participate in conducting ideation session
- Mentor PMs to in identifying risks,- data analysis, innovations etc.
- Conduct QMS trainings
- Collect and report metrics data from projects
- Review / write assigned processes / CRs
- Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership
- Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
- Participate in Project team meetings
- Participate in Project Causal Analysis meetings
- Ensure formal Configuration Management of QMS documents and other documents
- Ability to proactively call out issues and risks and provide solutions
- Provide guidance to project teams on the relevant software engineering and project management practices for optimum results
- Ensure best practices are captured and shared in organization
- Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements
- Articulate contractual risks and work with senior management to mitigate the same
- Drive improvements for the respective BU
- Strong facilitation skills with an ability to respond to immediate and urgent requests
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality AnalystEmployement Type: Full timeContact Details:
Company: Iris SoftwareLocation(s): Noida, Gurugram
Keyskills: ISO CMMI Software Quality Assurance Quality Assurance
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