Payment Specialist @ Fiserv

Job Description

Job Title: Partner Support Specialist - Payment Operations

Location: Thane

What does a successful Partner Support Specialist - Payment Operations do at Fiserv?

As a Partner Support Specialist - Payment Operations at Fiserv, you will be the primary support contact for our payment partners, ensuring seamless payment operations and integration success. You will play a critical role in troubleshooting payment-related issues, guiding partners through technical and compliance processes, and delivering actionable insights to improve their performance. Your efforts will bridge internal teams, enhancing mutual success and fostering strong, long-lasting relationships with our partners.

What you will do:

- Act as the primary support contact for payment partners (e.g., Payfacs, ISOs).

- Handle inquiries related to settlements, transaction statuses, integration, and account settings.

- Troubleshoot issues related to transaction processing, reconciliations, chargebacks, and payout delays.

- Support partners with onboarding processes, including technical integration (API or host-to-host integrations).

- Guide partners through KYC documentation processes and regulatory compliance requirements.

- Monitor payment flows and flag any inconsistencies or performance degradation across payment channels.

- Deliver periodic performance and transaction reports to partners.

- Work closely with product, risk, finance, and engineering teams to enhance partner experience and provide feedback.

What you will need to have:

- 5+ years of experience in payment operations or financial services.

- Strong understanding of payment flows and industry standards (e.g., 3DS, PCI-DSS, chargebacks).

- Familiarity with payment gateways, acquiring, issuing, and payment APIs.

- Experience with support tools and reporting tools.

- Bachelors degree in a relevant field or an equivalent combination of education, work, and/or military experience.

What would be great to have:

- 7+ years of relevant experience in payment operations.

- Proven track record of managing SLAs and prioritizing tasks.

- Ability to stay composed under pressure and manage multiple projects simultaneously.

- Excellent communication and problem-solving skills.

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Keyskills:   Payment Operations Payment Reconciliation Transaction Processing Chargeback Payment Systems Payment Gateway Integration Reconciliation Payments