Service Engineer - Diagnostics Instruments (IVD) @ Immunoshop

Job Description

Location- Location: Delhi | Ahmedabad | Surat | Mumbai | Nagpur | Bangalore | Kochi | Coimbatore | Bhubaneswar | Guwahati

Role & responsibilities

About the Role
We are looking for a skilled and customer-focused Field Service Engineer to manage installation, breakdown service, and preventive maintenance of IVD diagnostic instruments across assigned territories. This is a hands-on, field-based role requiring strong technical acumen, customer engagement skills, and discipline in documentation and follow-up.Key Responsibilities
1. Installation & Breakdown Handling
Install diagnostic instruments at customer sites, ensuring complete validation and handover
Attend breakdown calls promptly and resolve issues to ensure minimal downtime
Coordinate with application and product teams for any advanced troubleshooting support
2. Preventive Maintenance (PM)
Perform scheduled preventive maintenance as per SOPs and PM calendar
Ensure completion of PM documentation and customer sign-off on service reports
Flag recurring issues or deterioration in instrument performance to senior engineers or managers
3. Customer Engagement & Support
Maintain a professional and proactive relationship with customers
Train users on instrument handling and maintenance best practices
Promote new tests and features in installed systems where relevant (cross-selling mindset)
4. Documentation & Compliance
Complete all service call documentation, including call reports, PM checklists, and part usage
Maintain discipline in Helpdesk and CRM updates, field reporting, and escalation protocols
Ensure compliance with safety and quality standards at customer sites

Preferred candidate profile

Qualifications & Experience
Diploma or Degree in Biomedical, Electronics, Instrumentation, or related engineering field
25 years of experience in service of medical diagnostic instruments
Experience with , CLIA automation is preferredSkills & Competencies
Strong technical troubleshooting and repair skills
Good communication and customer handling skills
Organized, self-motivated, and process-driven
Willing to travel extensively in the assigned territory

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Keyskills:   Hematology IMMUNOASSAY CLIA HPLC ELISA Installation LAB AUTOMATION Feild Service RAPID TEST COMMUNIICATION Maintenance Service Engineering IVD Breakdown