Visa Executive / Support Specialist
- TTK Services
- 3 - 5 years
- Coimbatore
- 11 months ago
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Job Description
- As a Retail Visa Support Specialist, you will be responsible for assisting customers with visa applications, providing information on visa requirements and processes, and ensuring a smooth and efficient visa application experience.
- Guide customers through the visa application process, including filling out forms, gathering required documents, and submitting applications.
- Provide accurate and up-to-date information to customers regarding visa requirements, processing times, fees, and any other relevant details.
- Maintain organized and accurate records of visa applications, documents submitted, and correspondence with customers and visa authorities.
- Ensure compliance with all relevant laws, regulations, and procedures governing visa applications, including data protection and privacy requirements.
- Communicate effectively with customers, visa authorities, and other stakeholders via phone, email, or in-person to facilitate visa applications and address any concerns or queries.
- Identify and resolve issues or challenges that may arise during the visa application process promptly and professionally.
- Collaborate with colleagues and other departments to streamline processes, improve service delivery, and enhance the overall customer experience.
- Stay updated on changes to visa regulations, policies, and procedures, and suggest improvements to enhance the efficiency and effectiveness of visa support services.
- Excellent knowledge of visa requirements, application procedures, and documentation for various countries.
- Strong customer service skills with the ability to communicate effectively and professionally.
- Attention to detail and strong organizational skills to manage documentation and ensure accuracy.
- Ability to work efficiently in a fast-paced retail environment and handle multiple tasks simultaneously.
- Proficiency in MS Office /relevant computer applications and software.
- Flexibility to work occasional evenings, weekends, or holidays as required.
- Demonstrated problem-solving abilities and a proactive approach to addressing challenges.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: TTK ServicesLocation(s): Coimbatore
Keyskills: Service delivery Retail HP data protector Visa Executive Support services Customer service Customer experience Management MS Office Support Executive
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TTK Services
TTK Services Pvt. Ltd. (a member of the TTK Group) was founded in 2000 to serve the NRI market. Today, the company has multiple divisions providing different solutions and catering to different segments of the market. (TTK GMS, YourManInIndia, GetFriday, HomeShikari)
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