Director, Professional Services (AI/ML)
- Icertis
- 15 - 20 years
- Pune
- 12 days ago
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Job Description
- Manage ICERTIS GenAI application implementations.
- Take ownership of customer relationships for enterprise clients.
- Build and foster internal consulting capabilities within the AI implementation team.
- Hire, develop, and manage a team of professionals to ensure timely, quality project delivery.
- Serve as a role model for project management, best practices, proactive action, and creative problem-solving.
- Define project scope in collaboration with business teams to ensure optimal implementation.
- Drive system configuration, deployment activities, and deliver high-quality solutions.
- Maintain strong customer relationships, serving as the company sponsor for key deployments.
- Serve as an escalation point for clients, ensuring smooth delivery and issue resolution.
- Work closely with sales, presales, support, training, and development teams to drive customer success.
- Review key project deliverables with teams and provide accurate forecasts to management.
- Develop and maintain project plans, including task assignments, training materials, reports, process flows, dashboard metrics, etc
- Contribute to the product roadmap through insights from customer interactions and implementation experience.
- Build an organization that supports successful implementations of the Icertis Contract Management product.
- Willingness to travel to client sites for project-related meetings.
- 20-25 years of experience, with a proven track record in enterprise application implementation.
- Prior experience in Contract Management or Supply Chain application implementations preferred.
- Recent experience managing GenAI projects/solutions for enterprise customers.
- Deep exposure to AI models, especially Azure OpenAI and ChatGPT.
- Expertise in end-to-end enterprise project management and delivery.
- Strong analytical and problem-solving skills with a data-driven approach.
- Excellent written and verbal communication, with strong CXO-level presentation skills.
- Comfortable in a hands-on contributor role.
- Skilled in process improvement, decision making, planning, and standard development.
- Bachelor s degree in Science or Engineering (mandatory).
- MBA preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Strategic & Top ManagementRole Category: Top ManagementRole: CTOEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune
Keyskills: Supply chain Automation Contract management Project management Analytical Process improvement Consulting Issue resolution cxo Project delivery
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Icertis
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered v...
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