Application Tech Support Practitioner @ Accenture

Job Description

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice Support
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Should be proficient in German Language

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide efficient service desk management support.

Offer timely and effective resolution to client issues.

Maintain a high level of product knowledge.

Collaborate with team members to enhance system performance.

Implement innovative strategies to improve client satisfaction.
Professional & Technical
Skills:

Minimum B2 Level certification in German Language

Must To Have
Skills:

Proficiency in Service Desk Management.

Strong understanding of IT service desk operations.

Experience in troubleshooting and resolving technical issues.

Knowledge of ITIL framework and best practices.

Good To Have
Skills:

Experience with Service Desk Voice Support.
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full-time education is required.
Qualifications 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Noida, Gurugram

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Keyskills:   german it service desk service desk management troubleshooting itil cleaning customer service german language housekeeping housekeeping management news reporting news writing journalism team leading hospitality hotel management