Product Specialist - Implementation/Onboarding
- Zenoti
- 1 - 7 years
- Hyderabad
- 2 months ago
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Job Description
Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- Drive demos, walk-through and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
What skills do I need
- 1-7 years of experience in Implementation and support of Enterprise products
- Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects.
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good to have knowledge of Web Design using HTML, JavaScript
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the we'llness/spa industry a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and we'llness industry.
Why Zenoti
- Be part of an innovative company that is revolutionizing the we'llness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: ZenotiLocation(s): Hyderabad+ View Contact
Keyskills: Analytical Customer retention Stress management Genetics Web designing Product design Sales process MS Office CRM
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Zenoti
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