Jewellery Consultant
- Caratlane
- 1 - 3 years
- Chennai
- 22 days ago
- Email to a friend
- Report this job
Job Description
Education, Certificate
(Relevant education, achievement certification)
(Relevant education, achievement certification)
- Any bachelor degree is mandatory
- MS Office certification / part of curriculum
Knowledge
(knowledge gained in the past relevant to thisrequirement)
(knowledge gained in the past relevant to thisrequirement)
- Knowledge in front-end retail operations
- Selling customer service
- Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage
Skills
(Specific job skills required for this job)
(Specific job skills required for this job)
- Communication - Excellent verbal communication inEnglish(Mandatory) regional language.
- Basic computer operating knowledge
- E-mail communication
- Basicknowledge of Point of Sale system (POS)
Experience
(Specific type or amount of experience)
(Specific type or amount of experience)
- 1 - 3 years of relevant experience in front-end retailoperations. Preferably with an established Retail Brand
- Freshers with high level of communication skills and attitude toserve customers
Suitability Criteria
Success Behaviors
(Traits like interpersonal skills etc.)
(Traits like interpersonal skills etc.)
- Enthusiastic
- Selling(Passion to Sell)
- Interpersonal Skills
- Influencing
- Analytical
- Pressure Tolerance
- People oriented
- Strong Team Player
- Warmth / empathy
- Organized
- Willing to take Ownership
- Willingness to Learn
- Well groomed
Willingness
(Preference / Values / other requirements)
(Preference / Values / other requirements)
- Job location - Across India
- Ability to work as per Brand guidelines and set schedules.
- Extended working hours during weekends, Festivals and season time
- Shift timing - Minimum 9 hours with strict adherence
- High Integrity (non-negotiable)
Your KRA/KPI
- Understanding customers concerns
- Communicate with the customer via calls resolve all the post sale queries
- Constant update on the order status/ dispatch & delivery update
- Following with Customers in terms of payment
- Ability to Retain the customer ( Money back and cancellation )
- Coordinating with internal departmental and offline stores
- Ability to do minimum 100 outbound calls per day with 80% connectivity
- Should be able to handle escalations
- constant follow up with the stakeholders and given work is completed as per TAT as it being major support for the other calling teams.
- Ability to retain customers.
- Understanding of process ( Logistics )
- Coordination and rapport with internal departmental and offline store
Job Classification
Industry: Gems & JewelleryFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail & B2C Sales - OtherEmployement Type: FreshersContact Details:
Company: CaratlaneLocation(s): Chennai+ View Contact
Keyskills: retail branding vendor management digital marketing event management retail operations customer service brand activation retail brand management gold marketing platinum jcl jewellery recruitment atl media planning selling btl communication skills
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in