For any Queries
Mail Re**************1@te*********a.com
Role and Responsibilities:
1-This position is for Communication Training Team
2-Conduct training for NHT batches
3-Conduct refresher for on floor associates
4-Batch and Data handling
5-Floor briefings, PKTs, Dipsticks
6-Attend calibrations
7-Content creation, content up-dation
8-Co-ordination with cross functions to drive the process KPIs
9-Process audits and act as Floor support in the absence of NHT batches
10-Ready to train multiple LOB's across business
11-Summarizing of chats based on inputs provided
12-Provide instructions to summarize each of the provided chat transcripts.
Applicants Specifications & Qualification:
1-Excellent verbal and written communication skills.
2-Excellent interpersonal and customer service skills with attention to details
3-Candidates with prior chat handling experience would be preferred
4-Strong analytical and problem-solving skills
5-Ability to prioritize tasks and to delegate them when appropriate
6-Excellent problem-solving skills
7-Ability to function well in a high-paced and at times stressful environment
8-Candidate should be ready to work in a 24*7environment.
Keyskills: Voice And Accent English Language Training Personality Development Soft Skills Training Accent VNA Leadership Training Grammar Accent Training Soft Skills Behavioural Skills Communication Training Corporate Training Language Training
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...