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Bpo Ops. Manager (noida Location) Salary- 60k Inhand @ Cyfuture

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 Bpo Ops. Manager (noida Location) Salary- 60k Inhand

Job Description

Note- Must have minimum 2 Years + experience in Manager Operation/BPO Manager role.


Company Name- Cyfuture India Private Limited

Position- Manager Operation/ BPO Manager Ops

Qualification- Graduate/Postgraduate


Salary- up to 6 Lakh

Roles & Responsibilities:

  • Must have great understanding about BPO Matrix.
  • Skills for planning, assigning and directing work.
  • Meet or exceed KRA's of all team members - New training and ongoing training of team members .
  • Responsible for revenue generation of assigned process and span
  • Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
  • Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
  • Document and communicate system and business process gaps.
  • Ensure process operates efficiently according to client and company measures.
  • Be directly responsible towards fostering the development of your team by motivating .
  • Strong Client Handling Skills.

Required Candidate profile

  • Minimum of 2 years of experience as an operation Manager from any Domestic Voice process.
  • Non-BPO experienced profiles will not be considered.
  • Good communication, Analytical, and leadership skills.

Benefits-

  • flexible work environment
  • Meal facility

Note: Need immediate joiner only. Only work from office job.


Call/WhatsApp CV to Ambi - 9210751***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Cyfuture
Location(s): Noida, Gurugram

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Keyskills:   SLA Management Operations Management Team Management Attrition Control Bpo Operations KPI Process Management Process Improvement Shrinkage Control Shrinkage Aht Forecasting Attrition Attrition Management Client Coordination Team Motivation KRA Floor Management

 Fraud Alert to job seekers!

₹ 4.5-6 Lacs P.A

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Cyfuture

CyFuture Thinking Future. Moving Ahead. CyFuture has carved a niche for itself in the burgeoning Information Technology industry. By focusing on three main pillars of performance - striving for stellar quality, fulfilling customers' desires & nurturing people's talents - we set ourselves apart ...