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Team Leader- Bpo (surat) Salary- 25k To 30k Inhand_gujarati Is Must @ Cyfuture

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 Team Leader- Bpo (surat) Salary- 25k To 30k Inhand_gujarati Is Must

Job Description

Salary- 30K to 32K Inhand.

Language must know Gujarati language.

Process- DGVCL (Inbound Process) No sales no targets


Job description

  • Complete monitoring of the team and team performance in BPO Process.
  • Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting.
  • SLA, KPA, KPI, Restring.
  • Maintenance of the data records, meeting revenues & targets.
  • Maintaining a daily MIS report.

Required Candidate profile

  • Should be having good communication skill. Strong understanding of AML regulations and ability to implement effective measures for prevention.
  • Should know throughput calculations like attrition, shrinkage.
  • Responsible for staff retention within the team Should be aware of KRAS, KPIS.
  • Should be only from a BPO outbound process. Proficiency in using CRM software (NIS) for data analysis and reporting purposes.

Need Immediate Joiner.

Interested candidate can call or whatsApp HR Ambi 9310751***


Location: Kapodara, SURAT-395006


Candidate who are willing to relocated can be considered.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Cyfuture
Location(s): Gandhinagar

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Keyskills:   BPO Team Leadership Attrition Control KPI Rostering SLA Shrinkage Shrinkage Control Team Leader Aht Attrition KRA SLA Management

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₹ 2.75-4.5 Lacs P.A

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Cyfuture

CyFuture Thinking Future. Moving Ahead. CyFuture has carved a niche for itself in the burgeoning Information Technology industry. By focusing on three main pillars of performance - striving for stellar quality, fulfilling customers' desires & nurturing people's talents - we set ourselves apart ...