Security Manager
- Radisson Hotel Group
- 1 - 3 years
- Kolkata
- 2 months ago
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Job Description
Ensure hotelis patrolled on a regular basis.
Ensures allhotel entrances are locked and unlocked as per hotel policy.
Maintainshotel key management procedures, and ensures that all keys are accounted for.
Closes downfood and beverage outlets each night.
Ensures allmeeting and exhibition rooms are secured.
Completesdaily security log, including pertinent information from the shift.
Orientsemployees to the department and hotel and provides on-the-job training on jobresponsibilities.
Prioritisesand assigns work.
Providesfeedback to the employee and Department Manager on the employee s workperformance of job responsibilities.
Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service and experience
Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems
Provides YesI Can! genuine hospitality and teamwork on an ongoing basis
Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction
Performsother duties required to provide the service brand behavior and genuinehospitality
Ensure thatall employees follow safety rules and procedures.
Takescorrective action where required to improve safety of the work areas.
Keepsimmediate manager promptly and fully informed of all problems or unusualmatters of significance.
Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectivesof this position.
Maintains afavourable working relationship with all other company employees to foster andpromote co-operative and harmonious working climate.
At all timeprojects a favourable image of Brand to the public.
REQUIREMENTS
Minimum ofone - three years work experience in the hotel industry in Security
Minimum oneyear supervisory experience preferred
High SchoolDegree required, Bachelor s degree preferred
Able toresolve conflicts guests, supervisor and employee
Able tocollaborate effectively with other hotel employees and managers to ensureteamwork
Advanceknowledge of local security regulations
Excellentorganizational skills
Good oraland written communication skills
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Security ServicesRole Category: Security OfficerRole: Ex-Serviceman Security SupervisorEmployement Type: Full timeContact Details:
Company: Radisson Hotel GroupLocation(s): Kolkata+ View Contact
Keyskills: Supervisor Training Hospitality Usage guest satisfaction Guest service Relationship Key management
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