Customer Support Analyst I @ Global Healthcare

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Customer Support Analyst I

Global Healthcare
0 - 2 years
Hyderabad
1 month ago
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Job Description

General Summary

CSA I Provides first-line support within the Customer Support Center, assisting GHXs important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12.

Roles & Responsibilities

Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information.

Works cooperatively with other team members and departments to develop effective and timely solutions for customers.

Utilizes the Customer Relationship Management System Salesforce to record and research customer information and to record all the customers questions, problems, and solutions.

Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.

Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues.

Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level.

6+ Months Experience, with relevant Customer Service Experience

GHX: Its the way you do business in healthcare

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Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Global Healthcare
Location(s): Hyderabad

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Keyskills: Supply chain Automation Usage Diagnostics Healthcare Customer support Customer service EDI Analytics Salesforce

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Global Healthcare

Global Healthcare Billing Partners Pvt. Ltd Company Profile: Global Healthcare Billing Partners Pvt. Ltd Over 15 Years of experience, countless hours of service and our customers' support is the formula to our success. We are preparing for new times and new challenges ahead! Year 2014-2015 w...

Customer Support Analyst I @ Global Healthcare

Home > Customer Success