Team Lead - Customer Support
- Cognizant
- 5 - 8 years
- Hyderabad
- 8 days ago
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Job Description
Job Summary
We are seeking a dedicated and experienced Team Lead - HC with 6 to 8 years of experience to join our team. The ideal candidate will have strong technical skills in MS Excel and domain expertise in Accounts Receivables and Provider. This role requires working from the office during night shifts.
Responsibilities
- Lead a team of professionals in managing and optimizing accounts receivables processes.
- Oversee daily operations and ensure timely and accurate processing of provider accounts.
- Provide guidance and support to team members to enhance their performance and productivity.
- Implement and monitor key performance indicators to track team progress and identify areas for improvement.
- Collaborate with other departments to ensure seamless integration of accounts receivables processes.
- Develop and maintain comprehensive reports using MS Excel to analyze financial data and trends.
- Ensure compliance with company policies and industry regulations in all accounts receivables activities.
- Conduct regular team meetings to discuss progress address challenges and share best practices.
- Train and mentor new team members to ensure they are equipped with the necessary skills and knowledge.
- Identify opportunities for process improvements and implement solutions to enhance efficiency.
- Communicate effectively with providers to resolve any issues or discrepancies in accounts receivables.
- Maintain accurate and up-to-date records of all accounts receivables transactions.
- Support the finance department in preparing for audits and other financial reviews.
Qualifications
- Possess strong technical skills in MS Excel including advanced functions and data analysis.
- Have extensive experience in accounts receivables and provider domain.
- Demonstrate excellent leadership and team management abilities.
- Exhibit strong analytical and problem-solving skills.
- Show proficiency in developing and maintaining financial reports.
- Have a keen eye for detail and accuracy in financial transactions.
- Display effective communication and interpersonal skills.
- Be able to work efficiently in a night shift environment.
- Show commitment to continuous improvement and professional development.
- Possess a thorough understanding of industry regulations and compliance requirements.
- Be capable of training and mentoring team members.
- Demonstrate the ability to work collaboratively with other departments.
- Exhibit strong organizational and time management skills.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad+ View Contact
Keyskills: Email Support Chat Process Customer Support Non Voice Process
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