Customer Success Executive
- Stellar Information
- 1 - 5 years
- Delhi, NCR
- 2 months ago
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Job Description
Role & responsibilities
Inside sales executive is required to contact potential buyers through phone / emails etc. attends and replies enquires, presents our services, shares quotes / pricing and tries to convert into sales. Person is required to perform end to end tasks related to customer enquiry, sharing quotation, taking job confirmations, media-in, payments, providing updates to customer & do follow ups as required, co-ordinate with internal departments till the media out. In order to be successful in this role, you will need to have a deep understanding of the inside sales process, interpersonal skills and good communication skills. Previous experience in a tele-sales role is an advantage.
- Inside sales executives need to interact with potential and existing inbound customers through emails, telephone calls, and with walk in clients;
- Work with these leads to convert into business for companies software and services.
- Create suitable quotes, follow ups and Negotiations as required.
- Generates revenue by soliciting and obtaining purchase orders.
- Building trust & rapport with clients by providing them regular updates for the ongoing orders and by timely delivery of services.
- Co-ordination with different internal departments.
Preferred candidate profile
- Any Graduate, additional certificate in Customer Services or experience in a related field will be preferred.
- Exceptional verbal and written communication; interpersonal, customer service, problem-solving and conflict resolution skills.
- Familiarity with Negotiations & other sales tactics.
- Competency in Microsoft applications including word, excel, and outlook.
- Business goal oriented, ability to achieve business targets consistently.
- Uphold standards of self-motivation, time management to perform multi task and remain calm under pressure.
Perks and benefits
- Decent hike on Current CTC
- Provident Fund
- Group Health Insurance
- Performance Linked Incentives
- R&R programs
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Branch Sales ExecutiveEmployement Type: Full timeContact Details:
Company: Stellar InformationLocation(s): Delhi, NCR
Keyskills: B2B Sales Software Sales IT Sales
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Stellar Information Technology Private Limited Since 1993, Stellar has been a pioneer in providing data recovery, data migration and data erasure solutions. Stellar Data Recovery is a customer centric, critically acclaimed, global data recovery & erasure solutions provider with c...
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