Customer Success Executive - IT Software - Only For Females
- Stellar Information
- 0 - 5 years
- Mumbai
- 2 months ago
- Email to a friend
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Job Description
Job Role
Inside sales executive is required to contact potential buyers through phone / emails etc. attends and replies enquires, presents our services, shares quotes / pricing and tries to convert into sales. Person is required to perform end to end tasks related to customer enquiry, sharing quotation, taking job confirmations, media-in, payments, providing updates to customer & do follow ups as required, co-ordinate with internal departments till the media out. In order to be successful in this role, you will need to have a deep understanding of the inside sales process, interpersonal skills and good communication skills. Previous experience in a tele-sales role is an advantage.
Key Deliverables:
- Inside sales executives need to interact with potential and existing Inbound customers through emails, telephone calls , and with walk in clients ;
- Work with these leads to convert into business for companys software and services.
- Create suitable quotes, Follow ups and Negotiations as required.
- Generates revenue by soliciting and obtaining purchase orders.
- Building trust & rapport with clients by providing them regular updates for the ongoing orders and by timely delivery of services.
- Co-ordination with different internal departments.
Key Skills:
- Any Graduate, additional certificate in Customer Services or experience in a related field will be preferred.
- Exceptional verbal and written communication; interpersonal, customer service, problem-solving and conflict resolution skills.
- Familiarity with Negotiations & other sales tactics.
- Competency in Microsoft applications including word, excel, and outlook.
- Business goal oriented, ability to achieve business targets consistently.
- Uphold standards of self-motivation, time management to perform multi task and remain calm under pressure.
Experience:
- 0-5-year experience in inside sales/ Telesales/ Customer service for IT products and services.
- Extensive experience of in handling customer queries
- Can manage irritated customers and convert into sales
Qualification:
- Any Graduate, preferably Any technical graduate
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: TelesalesEmployement Type: Full timeContact Details:
Company: Stellar InformationLocation(s): Mumbai
Keyskills: Inside Sales Inbound Sales Outbound Sales B2C Sales Telesales Telecalling Inbound Calls Cold Calling B2B Sales Bpo Sales Domestic Sales Telemarketing
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Stellar Information
Stellar Information Technology Private Limited Since 1993, Stellar has been a pioneer in providing data recovery, data migration and data erasure solutions. Stellar Data Recovery is a customer centric, critically acclaimed, global data recovery & erasure solutions provider with c...
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