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Executive - Customer Support @ Dehaat

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 Executive - Customer Support

Job Description

Key Responsibilities:


  • Provide backend operational support to the business team to ensure seamless execution of processes.
  • Develop and nurture strong working relationships with channel partners to drive long-term collaboration.
  • Effectively address and resolve escalations or concerns raised by channel partners, offering timely and practical solutions.
  • Maintain and manage accurate and up-to-date records and data systems.
  • Coordinate with channel partners to ensure timely invoice processing and payment realization, facilitating smooth financial operations.
  • Understand the evolving needs of channel partners and ensure prompt alignment and fulfilment of their operational and business requirements.

Requirements:


  • Knowledge of Microsoft Excel.
  • Strong communication and interpersonal skills.

Job Classification

Industry: Agriculture / Forestry / Fishing (Agri-tech)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Dehaat
Location(s): Patna

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Keyskills:   Communication Skills Agriculture MS Office Customer Support Customer Experience Relationship Building Customer Satisfaction Telecommunication Customer Engagement

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Dehaat

DeHaat, a leading Agri-Tech startup, offers end-to-end solutions to India's farmers using AI technologies. With a presence in 12 states, 11,000+ DeHaat Centers, and 503 FPOs, we impact 1.8 million+ farmers. Our AI crop advisory covers 30+ crops in regional languages. Founded by top institute alumn...