L1 Product support engineer
- Idfy
- 2 - 5 years
- Mumbai
- 1 year ago
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Job Description
- You will be providing End-To-End support to the development team and end-users. This job is only for the night shift.
- Managing incidents tickets and providing proactive support to end-users.
- Do root cause analysis and manage level 1 support.
- Generate MIS reports as per requirement.
- Create and improve the IDfy Platform by providing insights based on root cause analysis.
- Carrying out a log-based investigation based on alerts.
- Tracking product outputs on a case by case basis by eyeballing
- Defining monitoring events for Software services.
Skills Required:
-SQL,Product Support,
-Candidate Attributes:
-Experience in providing technical product support.
-Experience in executing scripts to carry out respective tasks.
-Working with Google Sheets / Excel to provide daily reports
Ready to work in shifts.
-Eager to learn new technologies and tools.
-Knowledge of using SQL for database analysis and reporting MIS.
- detailed knowledge of level 1 technical product support functions (1+years of experience)
- street smart
- excellent communication and presentation skills
- the ability to multi-task, prioritize, and manage time effectively
- strong decision-making skills
- attention to detail
- ability to prioritize (and reprioritize) when necessary
- team management
-Experience in executing scripts to carry out respective tasks.
-Working with Google Sheets / Excel to provide daily reports
Ready to work in shifts.
-Eager to learn new technologies and tools.
-Knowledge of using SQL for database analysis and reporting MIS.
- detailed knowledge of level 1 technical product support functions (1+years of experience)
- street smart
- excellent communication and presentation skills
- the ability to multi-task, prioritize, and manage time effectively
- strong decision-making skills
- attention to detail
- ability to prioritize (and reprioritize) when necessary
- team management
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: IdfyLocation(s): Mumbai+ View Contact
Keyskills: MIS reporting Root cause analysis Team management Excel Database Management Monitoring Product support Software services SQL
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