Executive - Support
- Idfy
- 0 - 1 years
- Mumbai
- 1 year ago
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Job Description
- Answering queries from customers/candidates professionally and responding to customer inquiries. (Inbound Calls)
- Researching required information using available resources.
- Handling and resolving customer basic queries.
- Providing customers with the organization s service and product information.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Guiding customer through the portal & explaining them the process.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing queries, communicating, and coordinating with internal departments.
- Other duties as assigned.
Skills Required:
Communication,Basic Computer Skill,Customer care Executive,Caller,Inbound Calling,
Candidate Attributes:
- Good communication skills
- Calm & able to work with others in a close manner.
- Good computer skills.
- Good multitasking skills.
- Able to maintain customer confidentiality.
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: IdfyLocation(s): Mumbai+ View Contact
Keyskills: Loans Basic Customer Care Executive Banking E-commerce Management Research Salesforce CRM Support Executive CRM
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